How would you rate your stay?
5
How would you rate the communication and customer service?
4
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
4
What did you like about your stay in the property or location?
I don't think there could be a better location for visiting the city, practically right in front of the Underground station and trains stations (King's Cross & St. Pancras International).
The room is small, but for visiting the city it was absolutely fine. In my opinion, the cleanliness of the room was above London standards. Very comfortable bed
There is also the option to leave your luggage after check-out. The blonde lady we met at check-out was very kind and cheerful — thank you!
What did you not like about your stay in the property or location?
A little refresh of the furnishings, which are somewhat dated, wouldn't hurt, but it wasn't a problem.
One small issue was that our glasses were not replaced. I mentioned it to the man who was at reception in the evening, when we came back after dinner, he gave me the glasses, but he seemed a little impatient because my English isn't very good and I was having trouble understanding him. A little more patience and kindness would have been appreciated.